Help & FAQ's
If you'd like more details on the following topics please follow the links...
- to redeem your voucher online please click here
How do I order?
There are a number of very simple ways you can place your order.
Purchase online with your credit card (protected by our SSL encryption software). Phone us on 1300-132-906 and we'll process your order for you over the phone. We can provide you with the details to make payment via cheque, money order, cash deposit at any ANZ or Suncorp Metway branch and also via internet banking. Please call us and one of our team members will give you the information you'll require for your preferred payment method. Can I have the voucher send direct to the recipient? You certainly can. When making a purchase you will be prompted to enter the recipients address in the relevant fields. Remember to tick the box underneath that says "Deliver direct to Recipient".
There are a number of very simple ways you can place your order.
Purchase online with your credit card (protected by our SSL encryption software). Phone us on 1300-132-906 and we'll process your order for you over the phone. We can provide you with the details to make payment via cheque, money order, cash deposit at any ANZ or Suncorp Metway branch and also via internet banking. Please call us and one of our team members will give you the information you'll require for your preferred payment method. Can I have the voucher send direct to the recipient? You certainly can. When making a purchase you will be prompted to enter the recipients address in the relevant fields. Remember to tick the box underneath that says "Deliver direct to Recipient".
What does the gift pack look like?
Click here to have a look at what you'll receive. Our gift packs are put together with a lot of thought for details and are sure to make a great impression.
Click here to have a look at what you'll receive. Our gift packs are put together with a lot of thought for details and are sure to make a great impression.
Can I include a personalised message on the recipients Gift Voucher?
You sure can. When making a purchase online you will be prompted to enter a personalised message if you wish, it will then be printed on your voucher.
You sure can. When making a purchase online you will be prompted to enter a personalised message if you wish, it will then be printed on your voucher.
How long does it take to receive my voucher?
If you have requested an email voucher the designated recipient will receive it within 24hrs. Gift packs are dispatched via Australian Express Post within 48hrs of receipt of your order. Once dispatched delivery will be the following business day for most post codes. We can organise same day delivery for urgent orders in specific Sydney metropolitan areas, this service will attract additional charges, please call us on 1300-132-906 for the options available.
What if the recipient would prefer another experience?
No Problem. We'll happily transfer their experience to an alternative of the same or lesser value.
No Problem. We'll happily transfer their experience to an alternative of the same or lesser value.
Do I have to book the date now?
No you don't. You'll be purchasing an open dated voucher which is valid for six months. The recipient can call us anytime within that period to book a suitable date. You can book the date now if you wish, please be aware that charges do apply to booking changes (see Terms and Conditions for details) so it's best to make sure the recipient can make the date before you book it. If you would like to book a specific date please call us on 1300-132-906 for the current availability.
No you don't. You'll be purchasing an open dated voucher which is valid for six months. The recipient can call us anytime within that period to book a suitable date. You can book the date now if you wish, please be aware that charges do apply to booking changes (see Terms and Conditions for details) so it's best to make sure the recipient can make the date before you book it. If you would like to book a specific date please call us on 1300-132-906 for the current availability.
Will they have to pay any extra on the day?
All our experiences are fully inclusive and include everything detailed in the itinerary.
All our experiences are fully inclusive and include everything detailed in the itinerary.
Do you have more information on terms and conditions?
Terms and Conditions
Terms and Conditions